Policies
Terms and conditions
Substitutions: Due to varying availability, we reserve the right to substitute products or fabrics for those of equal or greater value. Substitutions will not compromise the quality or value of your gift in any way.
Privacy: Under no circumstances will any of your information be shared with anyone other than TTnN staff, for the sole purpose of processing your order. You can rest assured that online orders are secure, with all transactions processed and protected through Paypal or Shopify Payments.
Returns & Refunds: Orders may be cancelled within 24 hours of order placement. However, we are unable to refund purchases once they have been delivered.
Delivery Fees: Acceptance of our Terms & Conditions also means acceptance of the delivery details on our delivery page.
Vendor: We do our best to maintain current vendor links. Please keep in mind vendors may or may not have items in stock, and once you enter these sites you are no longer guaranteed by Teddys Tails n' Noveltees.
Disclaimers: TTnN and its affiliated entities, owners, partners, contractors, insurers, shareholders, and directors are not responsible for any and all claims, actions, damages, liabilities, losses, costs, and expenses (including, without limitation, attorney’s fees) for death or injury or loss or damage of property, resulting from food sickness, allergic reactions, choking, and injuries or damages arising from accidents or mishaps, associated with sending / purchasing and / or receiving Gift Baskets By Design’s products and / or services.
Delivery Policy
Standard (Non-Holiday) Local Delivery Hours:
Weekdays 9am – 5pm
Saturdays 10am -2pm
In most cases, orders received by 4 pm are prepared for next-day delivery, or for your specified delivery date. Specific delivery date requests are not guaranteed. Delays may occur, depending on the nature of the order, availability of the recipient, delivery zone and sometimes weather.
Deliveries will take place within the above hours and while we will do our best to accommodate delivery date, an exact time of arrival cannot be given. Our gifts are hand delivered by courier, so please ensure that someone will be available to receive the order during delivery hours. If delivery information provided is incorrect or incomplete, an additional shipping charge will be incurred for each delivery attempt. Please provide a phone number for recipient in case of delivery problems and include any special instructions in the “Additional Comments” section of your order form. Same day rush or evening deliveries may be available by special request, at an additional cost. Orders containing alcohol must be signed for by an adult, therefore will be returned to us if no one is home and an additional shipping charge will be incurred for another delivery attempt.
Delivery Costs:
Local Airdrie Delivery- FREE
Springbank / Rockyview County - $29.99
Okotoks, Didsbury $29.99
High River $39.99
Cochrane $19.99
Chestermere $29.99
Carstairs, Crossfield, Calgary, $19.00
Orders Outside Hand Delivery Area: Orders placed for delivery anywhere else in Canada, please call or email for quote. These orders are shipped through either Canada Post or UPS, whereby shipping costs will depend on the size, weight and destination of the package.
